• Using Our Site

Using Our Site

Under Construction

Here you can find useful tips on using our site

Consumers & Public Vistitors

White International Customer Links

  • Dealer Portal Login
  • Pricing
  • Adding Items to Cart
  • Order Import
  • Track & Trace Deliveries
  • Requesting a Invoice

      • Downloading Product Datasheets, Manuals, Brochures

      All of the product related downloads are within the product details pages, use the product browse menu or product search to find the appropriate product.

      These files are PDF documents, if are having issues opening these files, please update your PDF viewer to the lastest Versions. Get Adobe Reader.

      To view our Supplier Catalogues or range brochures, you can find these in the Product Brochures page.

      Downloads available on the Product Details page.

      Pricing

      Product pricing is only displayed to White Internaitonal cusotmers (resellers) who are logged in. Please contact your local White International Reseller for a quote on an item.

      Using our Store Locator

      As our product range is very broad our store locator is based on a product type, we suggest you first browse our product range then click "Where to Buy" within the product details page. This will direct you to the Store Locator page & pre-select the Product Type to ensure you are referred to the most appropriate store.

      When entering your location, enter your postcode or suburb then select your location from the drop down options.

      Finding a Service Agent

      Our network of qualified service agents are categorised based on the types of products they repair. Therefore we suggest you search our product range for the product requiring service (or simular), then click on the "Find Service Agent for this product" button.

      This will direct you to our Service Agent Finder. When entering your location, enter your postcode or suburb then select your location from the drop down options.

      Finding Products on our site

      Our Site has over 10,000 products, and this section should give you tips on the quickest way to find the most approprate product:

      Method 1.
      Browse Product Range – Use the Product Menu to navigate to the appropriate category and apply filters (on the left of the products list) to find the desired item.
      Method 2.
      Product Search – At the top of each page is a Product Search box. Here you can enter the Product name, Model number, general description, etc. If your search returns with no results, try finding your product by the Brand, then use the filters on the left to narrow down the results.

      Dealer Portal Login

      White International customers may use the Dealer Portal section to place orders, view order history & track deliveries. The Login is in the blue bar in the top right of your screen.

      Please use your email address and supplied password to access tihs section. If you have not yet registed for access, you can do this at the Register Now page.

      Customer Pricing

      Product pricing is only displayed to White Internaitonal cusotmers (resellers) who are logged in. You may notice ribbons over some product images that indicates products that are on Promo, this means that applicable pricing has been applied to the price displayed.

      The pricing shown after login is your store Nett Buy price excluding GST. You can view applicable discounts & GST charges by adding items to the cart and reviewing your cart.

      Should you wish to talk about your store pricing, please contact your White International Account / Business Devlopment Manager.

      Adding Items to Cart

      There are multiple methods to add items to your cart:

      Method 1.
      Browse Product Range – Use the Product Menu to navigate to the appropriate category and apply filters to find the desired item. Alternatively you can use the Product Search field at the top of each page and enter the Product Code or Item Code.
      Method 2.
      Fast Order Entry – Click on the Shopping Cart then enter the item code or product code in the “Code” field. If you are using the Product code, please allow time for the search results to appear within the dropdown below, then select on the desired item.
      Method 3.
      Order Import – This function can use create your order in Excel and import directly into the website. For more details on this function refer to the Order Import section below.

      Order Import

      The Order Import allows you to quickly import your order via excel, adding items to your shopping with order quantities.

      In Excel Column A is used for the Item Code & Column B is for the line quantity. The file must be save as a .CSV (comma-separated values)

      Note: this function works with White International ITEM CODES only (six digit code), it will not recognise the Manufactures Product Code.

      Step 1.
      In Excel enter the Item Code or barcode in column A and quantity in column B. You do not need any heading rows
      Step 2.
      Click “Save As” and change the “Save as Type” from Excel Workbook to “CSV (comma delimited)”
      Step 3.
      On our website, go to Dashboard (in the blue bar at the top of your page) > Import Order. Click Browse then find your order to import. Then click IMPORT NOW
      Step 4.
      Click on the Shopping Cart (top right of your page), to review your Order & proceed to the Check Out.

      Should you require any assistance with this function, please email online@whiteint.com.au for assistance.

      Save your excel file as a .csv

      Track & Trace Deliveries

      All White International Customer Orders orders can be tracked within the Dealer Portal (login required)
      Login > Dashboard > Order History.

      This will display a list or previous orders (including orders submitted online, via your local Account Manager, or via Customer Service. Use the filters to find the approprate order, then click on "View Order".

      The Consignment Note will be loaded after 5pm each day when your order is dispatched. Click on "Track Order", this will open a new page using the freigh providers Track & Trace function

      Requesting a Invoice

      You can request a copy of an Invoice to be emailed / faxed within the Dealer Portal (login required) > Dashboard > Order History.

      This will display a list or previous orders (including orders submitted online, via your local Account Manager, or via Customer Service). Use the filters to find the approprate order, then click on "View Order".

      Click on the button, this will open a window where you can enter your email address or Fax number for the invoice to be sent to.